Hello David,

We’re reaching out from the Infography developer team. First, thank you for subscribing to our yearly service, and we’re sorry to hear about the trouble you’re facing.

To assist you quickly, could you please explain a bit more about the issue?

When you try to use a template, what exactly happens (e.g., does the page not load, or does the content not apply)?

For the copy–paste or URL import, do you receive any error messages?

Regarding the branding option, can you share what steps you followed before it failed?

Any screenshots or short details would help us resolve this faster.

We’re here to make sure you can use the platform smoothly, and we’ll prioritize solving this for you.

Infography Developer Team

Anyone?